Frequently Asked Questions

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Click below to jump to category :

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🔍  Inspection & Testing

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🧼  Remediation & Sanitization

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💧  Storm Damage & Water Issues

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📋  Reports, Documentation & Compliance

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🧭  Service Areas, Scheduling & Pricing​​

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🔍 Inspection & Testing ( back to top )

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What is included in a mold inspection?
A mold inspection includes a full visual assessment of the property, moisture detection using specialized tools, and the option to collect air or surface samples for laboratory analysis. We also identify potential sources of moisture or humidity that may contribute to mold growth.

 

How do I know if I need a mold inspection?
If you've recently had water damage, smell musty odors, see discoloration on walls or ceilings, or suffer from unexplained allergy-like symptoms indoors, a mold inspection is strongly recommended.

 

What is Indoor Air Quality (IAQ) testing?
IAQ testing involves collecting air samples from inside your home to check for airborne mold spores, allergens, and other pollutants. This helps determine if the air you’re breathing is safe and whether hidden mold may be present.

 

How are surface and bulk mold samples collected?
Surface samples are collected using sterile swabs or tape lifts from visible mold or suspect areas. Bulk samples involve removing a small portion of material (like drywall or insulation) for lab testing to determine the type and concentration of mold present.

 

How long does it take to get lab results?
Lab results typically take 2–3 business days. In some cases, expedited results may be available for an additional fee. Once we receive the results, we’ll go over them with you and explain what they mean.

 

What do mold lab reports show?
Lab reports identify the specific mold species found in the samples, their concentrations, and whether the levels are considered normal or elevated. This information helps determine the severity of the contamination and what action is needed.

 

What is moisture mapping and why is it important?
Moisture mapping uses digital tools to identify hidden moisture in building materials. It helps locate leaks or water intrusion that may not be visible, allowing us to target potential mold growth at its source before it spreads.

 

What tools do you use to detect hidden moisture?
We use moisture meters, thermal imaging cameras, and hygrometers to detect damp conditions behind walls, under floors, or in ceilings. These tools are non-invasive and highly effective for uncovering hidden issues.

 

What is thermal imaging and how does it work?
Thermal imaging uses infrared technology to detect temperature variations in building materials. Cooler areas often indicate the presence of moisture, which can help us pinpoint leaks or wet spots without opening walls.

 

How do you test for allergens or VOCs in the air?
We use air sampling pumps and specialized filters to collect airborne particles, which are then analyzed by a certified lab for allergens, mold spores, and volatile organic compounds (VOCs). This helps assess indoor air quality more comprehensively.

 

What is a PRV (Post Remediation Verification) inspection?
A PRV inspection is conducted after mold remediation to ensure that the area has been properly cleaned and treated. We perform visual checks and air or surface sampling to confirm safe indoor conditions before reconstruction begins.

 

When should I schedule a PRV inspection?
PRV inspections should be scheduled immediately after remediation is complete, before any repairs or rebuilds begin. This ensures that mold was fully removed and that the area is safe for use.

 

Can you detect mold inside walls or ceilings?
Yes. We use moisture meters, borescopes, and thermal imaging to detect mold or moisture within wall cavities and ceilings without needing to tear open the structure unless absolutely necessary.

 

Do you offer leak detection services for hidden plumbing issues?
Yes. Our leak detection service uses non-invasive tools to identify active leaks behind walls, under floors, or in ceilings. This helps stop water damage at the source and prevents further mold issues.

 

Will your inspection reports be accepted by insurance companies?
Yes. Our detailed reports include photos, lab results, moisture readings, and clear documentation of findings, which are often accepted by insurance carriers for claims and dispute resolution.

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🧼 Remediation & Sanitization ( back to top )

 

What is involved in mold remediation?
Mold remediation involves containing the affected area to prevent spore spread, removing contaminated materials, cleaning and disinfecting surfaces, and addressing the source of moisture. Air filtration equipment and antimicrobial treatments are often used to ensure a thorough cleanup.

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How long does mold remediation take?
The length of the process depends on the size and severity of the mold issue, but most projects are completed within 1 to 5 days. Larger jobs or those involving multiple contaminated areas may take longer.

 

Do I need to vacate the property during remediation?
It depends on the extent of the work and the methods being used. If strong disinfectants, ozone, or fogging are part of the treatment, we may recommend temporary relocation to ensure safety.

 

What types of materials typically need to be removed?
Porous materials like drywall, carpeting, insulation, and ceiling tiles often need to be removed if they are contaminated with mold. Non-porous materials may be cleaned and restored if not heavily affected.

 

Is antimicrobial fogging safe for people and pets?
Yes, when used properly and in unoccupied areas. The fog settles and disinfects surfaces and air, but people and pets should wait a few hours after treatment before re-entering the space.

 

What is ozone treatment, and is it effective for odor removal?
Ozone treatment uses ozone gas to break down and neutralize odors, mold spores, and bacteria in the air. It’s very effective but must only be used in vacant spaces, as high ozone levels can be harmful during exposure.

 

Is HVAC cleaning necessary after mold remediation?
In most cases. Mold spores can settle in ductwork and be recirculated through your HVAC system. Cleaning the system after remediation ensures spores are removed and helps maintain good indoor air quality.

 

What is strategic demolition, and when is it required?
Strategic demolition refers to the targeted removal of building materials that are damaged or contaminated. It’s done carefully to limit disruption while giving us access to hidden mold or moisture for proper remediation.

 

What safety precautions are taken during remediation?
We use containment barriers, negative air pressure machines, HEPA filtration, and personal protective equipment (PPE). Our technicians follow industry protocols to ensure safe and controlled remediation.

 

What certifications or qualifications do your technicians have?
Our team members are trained and certified in mold inspection, remediation, and safety standards through nationally recognized organizations. We stay up to date on the latest industry best practices and technologies.

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💧 Storm Damage & Water Issues ( back to top )

 

What should I do if my property floods?
Act quickly. Call a professional to extract the water and begin drying immediately. Delaying can lead to mold growth, structural damage, and additional cleanup costs. We offer emergency response for water-related damage.

 

How quickly can mold grow after water damage?
Mold can begin growing in as little as 24 to 48 hours in the right conditions. That’s why immediate drying and dehumidification are critical after any flood or leak.

 

Do you provide emergency water extraction?
Yes, we offer 24/7 emergency water extraction services to remove standing water quickly. Our team uses commercial-grade equipment to limit damage and begin the drying process as soon as possible.

 

What are the signs of storm-related moisture damage?
Signs include wet or stained ceilings and walls, musty odors, warped flooring, and visible mold. In many cases, moisture may be hidden behind surfaces and detected only with specialized tools.

 

Can you help with insurance claims after a storm?
Yes. We provide detailed inspection reports, photos, and documentation to support insurance claims. Our team can also communicate directly with your adjuster if needed.

 

How do you dry structures after water intrusion?
We use industrial-strength dehumidifiers, air movers, and moisture sensors to thoroughly dry affected materials. Drying can take several days depending on the severity and extent of the water damage.

 

Will moisture-damaged materials always need to be removed?
Not always. If materials are non-porous and not structurally compromised, they may be dried and treated. However, porous materials like insulation and drywall are often replaced if saturated.

 

How soon after a storm should I schedule an inspection?
As soon as possible. Even if there’s no visible damage, hidden moisture can lead to serious issues if not addressed quickly. A prompt inspection helps reduce risks and supports any future claims.

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📋 Reports, Documentation & Compliance ( back to top )

 

What kind of documentation will I receive after inspection?
You’ll receive a detailed written report that includes our inspection findings, moisture readings, lab results (if applicable), and clear photos taken before remediation, during the inspection, and after remediation. We also include recommendations for next steps based on the results.

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Are your reports suitable for landlord/tenant disputes?
Yes. Our reports are professionally prepared and clearly documented, making them useful for landlord-tenant issues, legal matters, and property management cases.

 

Can you provide expert opinions for legal matters or claims?
Yes. Our team can provide expert documentation and testimony when needed. We are experienced in supporting legal claims, insurance disputes, and real estate transactions involving mold or water damage.

 

Do you work with property managers and HOAs?
Absolutely. We regularly work with property managers, building supervisors, and homeowners' associations to manage inspections, testing, and remediation across multi-unit properties.

 

Are your lab tests from a certified third-party laboratory?
Yes. All of our mold, air, and surface samples are sent to accredited, third-party environmental laboratories to ensure unbiased, accurate results.

 

Can you explain my lab report to me?
Of course. Once we receive your results, we will go over the report with you, explain what the numbers mean, and discuss whether the findings indicate a potential concern.

 

Do you offer re-inspections or follow-up services?
Yes. If remediation was performed or conditions have changed, we can conduct follow-up inspections to verify improvements, retest air quality, or confirm the success of prior work.

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🧭 Service Areas, Scheduling & Pricing ( back to top )

 

What areas do you serve?
We proudly serve the U.S. Virgin Islands, Puerto Rico, and the greater Caribbean area. If you're unsure whether you're within our service zone, just reach out—we’re happy to confirm.

 

How do I schedule an inspection or service?
You can contact us by phone, email, or through the contact form on our website. We’ll ask a few basic questions about your property and concerns, then schedule a convenient appointment.

 

What is your average response time?
We typically respond to inquiries within 24 hours during business days. For urgent water or mold issues, we offer quicker emergency response when available.

 

How much does a mold inspection cost?
The cost depends on the size of the property, number of samples needed, and scope of the inspection. We’re happy to provide a free estimate based on your situation.

 

Do you charge for estimates?
No, estimates for inspections, testing, or remediation services are provided at no charge. We’ll clearly outline all expected costs before work begins.

 

Is there a fee for emergency services?
Yes, emergency or after-hours service may include an additional fee due to the expedited response and resources required. We’ll always inform you in advance.

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Can I get a same-day appointment?
In many cases, yes—especially for active water damage or urgent mold concerns. Availability may vary based on location and technician schedules.

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Do you offer recurring maintenance or inspection plans?
Yes. We provide customizable maintenance plans for homes, vacation rentals, and commercial properties to monitor air quality, moisture, and prevent future mold issues.

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What payment methods do you accept?
We accept major credit cards, checks, bank transfers, and in some cases, insurance payments for approved claims. We’ll work with you to make the process easy.

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Are your services covered by homeowner’s insurance?
Often, yes—especially when mold or water damage results from a sudden event like a leak or storm. We can assist you with the documentation needed to file a claim.

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